A takeaway from my talk yesterday: just like you script deploys, you should script sales calls/qualifications/proposals.
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This decreases cognitive load on low-value added tasks like word processing and lets you focus on pitching right thing to the right client.
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Similarly, and hat-tip
@Steli, you pre-cache answers to customer objections and recite them verbatim rather than calculating as needed. - 3 more replies
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