CS anecdote: My wife refuses to fly my favorite airline because a flight attendant on it was rude to 3rd party. LTV impact, $500k+.
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Ruriko recites that line 2 years later every time I'm booking tickets, and while I like that airline (~500k mi flown), I love my wife more.
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@patio11 Same here, to lesser extent: I was accidentally (?) shadowbanned from Lyft for a while. My Uber LTV to-date: $4k and counting
End of conversation
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