"Excuse me, miss, can I have a dinner?" "I ALREADY ASKED YOU." <-- That was a very, very expensive four word outburst.
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Ruriko recites that line 2 years later every time I'm booking tickets, and while I like that airline (~500k mi flown), I love my wife more.
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@andrewpwade I'm not saying "Fire the attendant" by any means, but it is an actual economic fact that a stray comment cost them half a mil.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@patio11 I assume your favorite airline is not Japanese? Would be surprising to hear about outright rudeness given local standards of CS. -
@arcadiy It's an airline which occasionally has a bit of a delta between what their policy requires and what attendants actually deliver. - 1 more reply
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@patio11 Kudos to your wife for taking customer service seriously :) Makes sense since CS often the company's best chance to differentiate.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@patio11 Kindness is the cheapest form of marketing.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@patio11 Amazing how many examples of bad customer service involve airlines.Thanks. Twitter will use this to make your timeline better. UndoUndo
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