If you want to get cancellation reasons for SaaS, ask via email on a delay rather than on the cancel web page. @robwalling #microconf
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@patio11@avivby@robwalling Counterpoint is, comment-on-cancel + follow-up DOES save accounts. Customers are acclimatized to bad support. -
@patio11@avivby@robwalling But I don't think they need to be mutually exclusive either, particularly if polite & co-designed. - 2 more replies
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