A true thing which surprises many developers: CS burden goes down for most SaaS apps over time.
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A SaaS app which is growing by 2X a month always has half of their customer base in that rocky first month, but you're, well, probably not.
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Contrary to expectations of many developers, this (and related observation about maintenance) makes apps less expensive to run over time.
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@patio11 This is also true for desktop software.Thanks. Twitter will use this to make your timeline better. UndoUndo
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