Alright tweetstorm time on handling email for "folks like us."
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Replying to @patio11
People profess to be overwhelmed by email. What they're really overwhelmed by is attention split in too many directions, by other people.
1 reply 21 retweets 27 likes -
Replying to @patio11
Two email habits: 1) Check email twice a day. 2) Accept that missing some email is OK. Minimize important ones which hit that w/ process.
8 replies 9 retweets 11 likes -
Replying to @patio11
Email is "worse is better": every business/app/etc uses it to communicate because of interoperability. It just sucks for most messages.
2 replies 6 retweets 3 likes -
Replying to @patio11
For example, email as a general "Archive any data so you will have it later" is begging to be Zapiered into a Googledoc or Dropbox.
1 reply 1 retweet 6 likes -
Replying to @patio11
If you have monitoring or status pings from an app you control, move to weekly. If more than weekly, move to Slack/logs/etc or fix.
1 reply 2 retweets 5 likes -
Replying to @patio11
Use an SMS for things which require an immediate reply. Recognize that this is interruptive and OWN THAT. Send email for things due tomorrow
3 replies 5 retweets 9 likes -
Replying to @patio11
Transition any sort of quick non-intensive question to a Slack chat. Canonical questions: "When is this week's dev meeting?"
3 replies 1 retweet 2 likes -
Replying to @patio11
Forcing any general question to go to channel with many engineers makes it get FAQed faster, saving time versus always emailing Helpful Sam.
2 replies 2 retweets 5 likes
Train internal and external communicators in desirable email style: times, length, presence of clear next step or required decision.
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Replying to @patio11
Repeatable processes almost always belong out of your inbox. Prominently: sales and support are difficult to scale w/o dedicated apps.
2 replies 1 retweet 9 likes - 2 more replies
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