Alright tweetstorm time on handling email for "folks like us."
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Train internal and external communicators in desirable email style: times, length, presence of clear next step or required decision.
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Repeatable processes almost always belong out of your inbox. Prominently: sales and support are difficult to scale w/o dedicated apps.
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@patio11 in your experience, do users actually read the FAQ before emailing you? Do you can "answer is in this FAQ" emails? -
@samphippen heads off > 0% of requests. Easier to execute on internally, too. - 1 more reply
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