I just did a pseudo kickoff meeting for a SaaS customer, similar to how one would for e.g. a consulting engagement.
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It's amazing I've never done this before. They're *over the moon* excited -- so much more visceral than a "Here's how it did" 1 day later.
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Implementation was literally just emailing them 5 times in an hour. "Starting now!" "15 people have confirmed! Congrats!" "Systems good!"
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