T-shirt business and customer got wrong size? “Size Medium on the way! Feel free to gift this one to a friend.” Eat the cost—gain a new fan.
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Replying to @seanwes
@seanwes@nathanbarry Used to work in an office supply store. We offered 3Ds on errors: destroy, donate, or "dispose of" (i.e. you keep it).2 replies 0 retweets 0 likes -
Replying to @patio11
@patio11@nathanbarry 3 Ds—love it. Saves the hassle of dealing with returns (especially shipping). All about the customer Life Time Value.1 reply 0 retweets 0 likes
Replying to @seanwes
@seanwes @nathanbarry The real killer, worse than shipping, is restocking, because warehouse is not set up to QA entire product line.
9:57 AM - 15 Oct 2014
0 replies
0 retweets
2 likes
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