T-shirt business and customer got wrong size? “Size Medium on the way! Feel free to gift this one to a friend.” Eat the cost—gain a new fan.
@seanwes @nathanbarry Used to work in an office supply store. We offered 3Ds on errors: destroy, donate, or "dispose of" (i.e. you keep it).
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@patio11@nathanbarry 3 Ds—love it. Saves the hassle of dealing with returns (especially shipping). All about the customer Life Time Value. -
@seanwes@nathanbarry The real killer, worse than shipping, is restocking, because warehouse is not set up to QA entire product line.
End of conversation
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@seanwes@nathanbarry You would not *believe* the cost of restocking most things. Literally better to set fire to it than to receive returnThanks. Twitter will use this to make your timeline better. UndoUndo
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