The recent WooThemes repricing ( http://buff.ly/144H1qz ) is an excellent case study for SaaS businesses. Prediction: complete success.
@mikeroberto As previous customer ($X00) more worried about option "bandon old theme b/c it now unprofitable" than having to pay for updates
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@patio11 The change was needed, but changing contract terms is a no-no. They sold "lifetime support and updates" you can't go back on that. -
@patio11 I think they would have had an easier time with this if they had versioned or EOL'd themes and extensions. Easier to understand.
End of conversation
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