@patio11 Love the PS note - it never crossed my mind that customers might feel worried about “defaulting” on a payment.
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@kylefox It's inspired by an interaction I had with Slicehost, where I felt social embarassment for being late on a debt.
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@patio11 That's a freaking awesome human-focused email that would make me renew in a heartbeat. Thanks for sharing! -
@philderksen Thanks! Have your email open in another window BTW.
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@patio11 Really like the ps. It humanises the whole email. Does the date math work though? Bill 7 May, "three days extension until 9 June"? -
@daveoflynn To avoid using real customer data I use my built-in preview code, which uses fake data. All of it is wrong, price, name, dates. - 1 more reply
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@patio11 Great email but one issue with its subject matter: some banks will charge a fee to the owner of an expired cc in those circs.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@patio11 Thx for sharing that email, would love to see your "we've billed you for another month", trying to think of ways to improve mineThanks. Twitter will use this to make your timeline better. UndoUndo
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