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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    Patrick McKenzie‏ @patio11 May 13
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    Patrick McKenzie Retweeted Trevor Loy

    The rest of this thread is great too, but this is a particularly great anecdote on what scaling-in-a-hurry looks like when you have to do it with operational teams rather than e.g. software.https://twitter.com/trevorloy/status/1260748217496383488 …

    Patrick McKenzie added,

    Trevor Loy @trevorloy
    58/In avg year, we do 115 SBA loans for $45M. We have pushed thru $900M+ thru system with 5 licenses for SBA eTran. Very painful. Was very manual - no automation using APIs or flat files. We worked 24 hr shifts, 7 days/wk. Unending pace.
    Show this thread
    6:49 PM - 13 May 2020
    • 8 Retweets
    • 56 Likes
    • Diomedes’ Protégé David Benson Karl Cuppazucchini Pascal Bertrand Divia Eden Hirday Gupta (((James Huxley))) Orlando Ferrer Joe The Rigolo
    4 replies 8 retweets 56 likes
      1. Patrick McKenzie‏ @patio11 May 13
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        (That is, by my rough estimate, a ~200X increase in volume-per-period, and would strain any ops team I'm aware of without months of advance planning/notice.)

        1 reply 0 retweets 21 likes
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      1. Anand Kumar‏ @anandoff May 13
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        Replying to @patio11

        Have heard anecdotal reports of similar manual 24-hour shift approaches at other banks too — plus the need to hire contractors to actually work those shifts

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      1. Trevor Loy‏ @trevorloy May 13
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        Replying to @patio11

        Thanks Patrick!

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      1. Nathan Gedamke‏ @MedievalTechGuy May 15
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        Replying to @patio11

        My previous employer experienced this at a smaller scale. Initially tried to hire more grunts to meet increased data entry needs. Found they couldn't retain said employees because of overwork. Ended up having to invest in better tech systems anyway.

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