I feel very happy as a user of technology when it acts as leverage for my ability to think and very unhappy when I am forced to do bookkeeping, conversions, etc which it would clearly be able to do better and which distract me from actual thought.
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“Cultural problem at the bank?” Speculating with a moderately high degree of confidence given previous experience: somebody made the inevitable pushback on the requirements document and someone else said “I dunno Compliance already signed off; let’s just make the user do it.”
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