As a solo founder, how do you answer the question “What happens if you get hit by a bus?”
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Makes sense! I tell customers they can have automated backups to the service of their choosing + control of their devices with custom DNS, so they can migrate away any time. For some SaaS I think it does matter less and not as simple to handle as it happens to be for us though.
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When my customers ask about security, business continuity, etc., they really mean "use some terms I don't understand to prove you've thought about this." The specifics of the answer don't matter, but saying something that we've obviously said dozens of times before does.
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