One of the reasons your banks are blowing up all communication channels saying "Please don't come in to ask questions. Our phone lines are overwhelmed. Have you tried online banking for routine transactions?" is the stated, obvious one. One reason is unstated.
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"Bank by mail?" Oh that's a thing. The overwhelmingly most common use cases are depositing checks and opening accounts. (Historically used to be huge in credit cards but, thankfully, online account applications are eating most of it.)
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(Also still a surprisingly huge chunk of mortgage payments, which are a huge portion of the economy. Sophisticated financial instruments rely on thousands of hours of people opening envelopes and making sure that checks are properly entered against the right account.)
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Funny (to me) how in order to force people into the third they would willingly poison the second ("we are experiencing unexpectedly high ..."). Their commitment to moving people down the cost tree would have been clearer if they'd just gone all out to move ... 1/n
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... people from branch to human-assisted telephone even if they would have preferred that people moved to ATM/Automated telephone banking. It would still have been a big win for them. 2/n
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Because our bank didn’t have a mobile app for corporate accounts until recently, their solution was 1) send us one of those check scanners that only work with PCs, 2) send a bike courier every week to pick up an envelope of checks to deposit. Crazy.
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