Businesses renegotiate contracts all the time, for many reasons, and the attempt to renegotiate a contract is both a) not a refusal to honor the original contract and b) not a thing you should, in general, be particularly offended by.
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When I ran a SaaS company the standard language was approximately: "No worries, we're a small business too and know times can sometimes be tough. I've told the accountant to write off the X invoice in consideration of you being a good client. Best of luck and skill."
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Commentary: I don't actually have to get the accountant's approval for business decisions, and technically the interaction was "I pushed a button and it does what the accountant would expect it to do without paying him $600 an hour to examine a communication."
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And mentioning the "small business" part is not accidental, because I know you probably have a boss who has asked you to shake down all the vendors, and I expect you go back next month and say "I just wouldn't feel right doing it again."
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"What do you do if they refuse to pay next month?" Mostly they don't; they slow roll invoices and a SaaS company leisurely attempts to convert invoices to money. If they outright refuse to pay, cool, businesses gonna business. Really clear no regret decision at that point.
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I recall one customer (a used car dealership, not shockingly) who disagreed that they had actually signed up for our service, refused to pay for 6 months of services, then demanded a 50% discount going forward because we were overpriced. They seemed... surprised to hear "No."
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Yep, happens all the time in B2C contexts too. Ever tried cancelling your phone plan? They’ll happily renegotiate your contract if it means they get to keep your account.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Given the state of the economy, I personally am stunned that all SaaS companies haven't just given away six months of their service free to anyone who bothers to call in.
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If you're even marginally sustainable, you're going to survive. Your client list? Hooboy.
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