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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
    India 53000 Bharti Airtel, Videocon, Reliance
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    1. Colin Nederkoorn‏ @alphacolin Mar 5
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      If you run a subscription business, and someone has a failing credit card. They log in and update the credit card. What happens next? In this example, nothing until I hard refresh. This is the second service this week. I bet we screw this up too.pic.twitter.com/sVODEZJIeN

      4 replies 0 retweets 3 likes
    2. Val Geisler  💌‏ @lovevalgeisler Mar 6
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      Replying to @alphacolin

      I feel like you need to meet the @churnbuster team.

      1 reply 0 retweets 2 likes
    3. Andrew Culver‏ @andrewculver Mar 6
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      Replying to @lovevalgeisler @alphacolin @churnbuster

      As a longtime connoisseur of failed payment recovery processes, it jumps out to me that anyone would have to sign in to update their failing payment method. You should just link to a dedicated page that allows them to update the failing payment method.

      2 replies 0 retweets 11 likes
      Patrick McKenzie‏ @patio11 Mar 6
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      Replying to @andrewculver @lovevalgeisler and

      Endorsed. Also makes it easy to forward the email to an accountant or finance or team lead who doesn’t have an operational need for an account.

      2:47 PM - 6 Mar 2020
      • 1 Retweet
      • 7 Likes
      • Tomasz Skutnik Andrew Culver Colin Nederkoorn Val Geisler 💌 ken johnson Amy "Social Distancing" Hoy Joe The Rigolo
      2 replies 1 retweet 7 likes
        1. New conversation
        2. Val Geisler  💌‏ @lovevalgeisler Mar 6
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          Replying to @patio11 @andrewculver and

          Right. I’m confused here. That’s what Churnbuster does. Or are we saying the same thing??

          1 reply 0 retweets 2 likes
        3. Patrick McKenzie‏ @patio11 Mar 6
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          Replying to @lovevalgeisler @andrewculver and

          Yes; I assume most people think “Ahh logging is is an annoyance; this gives you an easier time” and wanted to elaborate “In B2B circumstances user != buyer != payer so this is more important than it might look to someone using the single player game.”

          1 reply 1 retweet 6 likes
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