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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 Feb 14
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      I am always curious about the psychology of sending an email to ask someone a question which solicits a bit of factual information which is abundantly available on the first link of the most obvious Google search.

      28 replies 6 retweets 138 likes
      Show this thread
    2. Patrick McKenzie‏ @patio11 Feb 14
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      There's a way to read this as passive aggressive pique. To clarify: I'm legitimately curious. What is the job-to-be-done here? Is it that certain user populations trust "oral" communication more than things written on the Internet? Is it an attempt at bonding?

      17 replies 1 retweet 41 likes
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      Patrick McKenzie‏ @patio11 Feb 14
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      Some day I'd like to write "People don't come with an instruction manual, and other bugs in the world."

      10:35 AM - 14 Feb 2020
      • 1 Retweet
      • 52 Likes
      • ian hines Ethan Karlinsey Matt Guttman Harvey Multani Nádia Vasconcelos Eric Anderson warning: tweets unrelated to news Matt "MSG superfan" Olson
      8 replies 1 retweet 52 likes
        1. New conversation
        2. Joel  ⛈‏ @jhooks Feb 14
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          Replying to @patio11

          There’s a lot of instruction manuals for people, but nobody can be bothered to google and read them 😂

          1 reply 0 retweets 4 likes
        3. Jameson Lee‏ @mimoemergence Feb 15
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          Replying to @jhooks @patio11

          😭

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. Daniel Schildt‏ @autiomaa Feb 14
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          Replying to @patio11

          People want to feel that there is a human on the other side of the screen. Also applies to SaaS companies.

          0 replies 0 retweets 1 like
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        1. Matt DeMonte‏ @mattdemonte Feb 14
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          Replying to @patio11

          There are people who lack the confidence to assess the credibility of written information on the internet. Rightly or wrongly, the same people are comfortable trusting certain experts based on social media interactions.

          0 replies 0 retweets 1 like
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        1. The Laughingmaus‏ @laughingmaus Feb 14
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          Replying to @patio11

          If you did, that'd be my #FridayReads .

          0 replies 0 retweets 0 likes
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        1. Will Schreiber‏ @breakfastbybill Feb 14
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          Replying to @patio11

          Curation? Trusted source?

          0 replies 0 retweets 0 likes
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        1.  🇳🇿 🥝 Shackleford Hurtmore‏ @Not_shax Feb 14
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          Replying to @patio11

          Have you discovered the book "You Are Not So Smart" yet? I think it fills part of that gap.

          0 replies 0 retweets 0 likes
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        1. Andy Morgan, RippedBody.com‏ @RippedBodyjp Feb 14
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          Replying to @patio11

          YES

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        1. New conversation
        2. Bitcoin1776‏ @bitcoin1776 Feb 14
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          Replying to @patio11

          I have a guy who does this. 1) Habit. All sales guys are phone guys. 2) Lawsuit. By writing a dozens ‘simple’ requests, in particular with poor grammar, you might inadvertently give wrong advice for expendancy, without an up charge / bill to accompany.

          1 reply 0 retweets 0 likes
        3. Bitcoin1776‏ @bitcoin1776 Feb 14
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          Replying to @bitcoin1776 @patio11

          I had one person claim ‘head of household’ who ‘pretended’ that she didn’t know being Married was a taxable event. Only possible with shitty written communication. I explicitly tell people $95 for any email or text what so ever, to avoid this knick knack shit (lightly enforce).

          0 replies 0 retweets 1 like
        4. End of conversation

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