I am always curious about the psychology of sending an email to ask someone a question which solicits a bit of factual information which is abundantly available on the first link of the most obvious Google search.
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There’s a lot of instruction manuals for people, but nobody can be bothered to google and read them

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People want to feel that there is a human on the other side of the screen. Also applies to SaaS companies.
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There are people who lack the confidence to assess the credibility of written information on the internet. Rightly or wrongly, the same people are comfortable trusting certain experts based on social media interactions.
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If you did, that'd be my
#FridayReads .Thanks. Twitter will use this to make your timeline better. UndoUndo
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Curation? Trusted source?
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Have you discovered the book "You Are Not So Smart" yet? I think it fills part of that gap.
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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I have a guy who does this. 1) Habit. All sales guys are phone guys. 2) Lawsuit. By writing a dozens ‘simple’ requests, in particular with poor grammar, you might inadvertently give wrong advice for expendancy, without an up charge / bill to accompany.
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I had one person claim ‘head of household’ who ‘pretended’ that she didn’t know being Married was a taxable event. Only possible with shitty written communication. I explicitly tell people $95 for any email or text what so ever, to avoid this knick knack shit (lightly enforce).
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