I am always curious about the psychology of sending an email to ask someone a question which solicits a bit of factual information which is abundantly available on the first link of the most obvious Google search.
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Some day I'd like to write "People don't come with an instruction manual, and other bugs in the world."
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I do think it's an attempt at bonding. Women in mom groups do this all the time, when the aggregated info provided on best diapers etc via product reviews is much more valuable in most cases.
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I can understand trusting a personal recommendation more than a review site, but I sometimes get questions which are closer to (paraphrased) "Does Amazon sell Pampers?"
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This presumes adequate research or Googling abilities or habits on the asker's part. I think many of us take it for granted when it comes to the average person.
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This I would understand if e.g. it came from a low-sophistication B2C customer, but I generally model anyone capable of finding my professional inbox as "Competent professional, probably working in technology in some capacity."
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it reminds me a bit of the Dale Carnegie advice to ask someone for a favour if you want them to like you more never felt intuitive to me, but there must be something going on... "oh! I can help this person pretty easily, nice"
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There have been cases where I've done this, not out of "go get me coffee," but more "I googled, I read, I'm still confused plz halp."
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When I'm working with enterprise software vendors, the default course seems to be setting up a phone call to talk about things clearly specified in the (unread) documentation. They also are usually v. surprised when I have read the docs ahead of time and have specific questions.
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I do think, though, that there's this midwestern-style human element here. "I don't trust the documentation since it might be out of date, but every time I call Patrick he takes care of me, so I'll just call Patrick"
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Depending on the question, probably an attempt to bond.
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