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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 Feb 14
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      I am always curious about the psychology of sending an email to ask someone a question which solicits a bit of factual information which is abundantly available on the first link of the most obvious Google search.

      28 replies 6 retweets 138 likes
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      Patrick McKenzie‏ @patio11 Feb 14
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      There's a way to read this as passive aggressive pique. To clarify: I'm legitimately curious. What is the job-to-be-done here? Is it that certain user populations trust "oral" communication more than things written on the Internet? Is it an attempt at bonding?

      10:35 AM - 14 Feb 2020
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      • Rory Murray Micah, Eternities Crafter Adam McCullough ❘❘ bind Kevin O’Connor Matt Guttman Visakan Veerasamy BazookaBake Matt "MSG superfan" Olson Don Richard
      17 replies 1 retweet 41 likes
        1. Patrick McKenzie‏ @patio11 Feb 14
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          Some day I'd like to write "People don't come with an instruction manual, and other bugs in the world."

          8 replies 1 retweet 52 likes
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        1. New conversation
        2. Pamela J. Hobart‏ @amelapay Feb 14
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          Replying to @patio11

          I do think it's an attempt at bonding. Women in mom groups do this all the time, when the aggregated info provided on best diapers etc via product reviews is much more valuable in most cases.

          2 replies 0 retweets 12 likes
        3. Patrick McKenzie‏ @patio11 Feb 14
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          Replying to @amelapay

          I can understand trusting a personal recommendation more than a review site, but I sometimes get questions which are closer to (paraphrased) "Does Amazon sell Pampers?"

          4 replies 0 retweets 4 likes
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        2. cherls‏ @dragon_lord42 Feb 14
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          Replying to @patio11

          This presumes adequate research or Googling abilities or habits on the asker's part. I think many of us take it for granted when it comes to the average person.

          1 reply 0 retweets 0 likes
        3. Patrick McKenzie‏ @patio11 Feb 14
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          Replying to @dragon_lord42

          This I would understand if e.g. it came from a low-sophistication B2C customer, but I generally model anyone capable of finding my professional inbox as "Competent professional, probably working in technology in some capacity."

          1 reply 0 retweets 1 like
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        2. Matt "MSG superfan" Olson‏ @arachnocapital2 Feb 14
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          Replying to @patio11

          it reminds me a bit of the Dale Carnegie advice to ask someone for a favour if you want them to like you more never felt intuitive to me, but there must be something going on... "oh! I can help this person pretty easily, nice"

          1 reply 0 retweets 1 like
        3. Adam McCullough ❘❘ bind‏ @TheWizardTower Feb 14
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          Replying to @arachnocapital2 @patio11

          There have been cases where I've done this, not out of "go get me coffee," but more "I googled, I read, I'm still confused plz halp."

          1 reply 0 retweets 1 like
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        2. Andrew Ek‏ @ektastrophe Feb 14
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          Replying to @patio11

          When I'm working with enterprise software vendors, the default course seems to be setting up a phone call to talk about things clearly specified in the (unread) documentation. They also are usually v. surprised when I have read the docs ahead of time and have specific questions.

          1 reply 0 retweets 1 like
        3. Andrew Ek‏ @ektastrophe Feb 14
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          Replying to @ektastrophe @patio11

          I do think, though, that there's this midwestern-style human element here. "I don't trust the documentation since it might be out of date, but every time I call Patrick he takes care of me, so I'll just call Patrick"

          0 replies 0 retweets 3 likes
        4. End of conversation
        1. “Social Distancing” is a stupid phrase‏ @vfm9054 Feb 14
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          Replying to @patio11

          Depending on the question, probably an attempt to bond.

          0 replies 0 retweets 1 like
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