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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 Feb 1
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      A position I think should exist at medium-sized to large companies: the Intro Concierge. "IC, who is the best person internally to ask about credit risk in Southeast Asia?" "IC, need a warm intro to a a VC specializing in healthcare SaaS."

      33 replies 46 retweets 444 likes
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    2. Patrick McKenzie‏ @patio11 Feb 1
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      "How would they actually do that?" Presumably by being extremely diligent and efficient at doing fundamentally the same primitives I do: guess who in the company would know, Slack/email them as to whether they know, and recurse until the right person is located.

      4 replies 0 retweets 63 likes
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    3. Patrick McKenzie‏ @patio11 Feb 1
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      This isn't just for the usual purposes of asking for introductions; it also helps people play find-the-expert. "Interesting project plan; what's biggest risk?" "Uncertainty re: X." "Did you ask an expert about X?" "But who would I talk to?" "The Intro Concierge, like always."

      5 replies 0 retweets 41 likes
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    4. Patrick McKenzie‏ @patio11 Feb 1
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      A lot of organizational design is "Ahh, what problems we could solve if we had an API that implemented the following interface; we'd consume that everywhere" and realizing that people can expose an API, too.

      2 replies 6 retweets 60 likes
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      Patrick McKenzie‏ @patio11 Feb 1
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      Plus, from a corporate management perspective, wouldn't you *kill* to know who makes most use of this service and where the hotspots are internally for routing? Or even where the intermediate layers are?

      1:14 PM - 1 Feb 2020
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      • Jim Plunkett Diego Henrique Nerd curious abt psychology 🧠 Drake E. Matt Secoske Joel Louzado Ben Gras James Davidge Mark Did Well
      8 replies 1 retweet 54 likes
        1. Alec Wilson‏ @alecfwilson Feb 1
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          Replying to @patio11

          Workplace by FB is excellent for this. Even though topic search isn’t a strength, searching for a thing and just seeing who seems to appear a lot in the results worked pretty well for me

          0 replies 0 retweets 1 like
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        1. Shlomo Swidler‏ @ShlomoSwidler Feb 1
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          Replying to @patio11

          LinkedIn might have the data to power this service.

          0 replies 0 retweets 1 like
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        1. alexandronov‏ @alexandronov Feb 1
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          Replying to @patio11

          We absolutely need this and we created this position last year. We call it “Ask”. As you say the secondary benefit of understanding what has been asked is fascinating.

          0 replies 0 retweets 1 like
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        1. Kevin Deisz‏ @kddeisz Feb 2
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          Replying to @patio11

          This is one of the problems my company @culturehq is trying to solve!

          0 replies 0 retweets 1 like
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        1. James Urquhart‏Verified account @jamesurquhart Feb 1
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          Replying to @patio11

          Love it. Sort of a Google for trust.

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        1. Penelope's bad takes‏ @penelope_zone Feb 1
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          Replying to @patio11

          "we thought team x would do this, but it was actually alice over in team y, who used to know the TL of team x before they moved to position z who is the internal expert on this, maybe we should restructure?" is like, useful intelligence to execs also

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        1. Tyler Willis‏ @tylerwillis Feb 1
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          Replying to @patio11

          Convince Patrick to hire a great VC portfolio ops person and a great management consultant turn startup person. Let them run for a year and you'd get clear proof. I bet it would be insanely valuable.

          0 replies 0 retweets 0 likes
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        1. Ben Gras‏ @bjg Feb 2
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          Replying to @patio11

          your mentioning slack made me realize that it might be possible to make such functionality automatic to some degree - by NLP on slack communication (including private chats) to re-use human-gained information, and perhaps probing on slack automatically to ask for human help..

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