A position I think should exist at medium-sized to large companies: the Intro Concierge. "IC, who is the best person internally to ask about credit risk in Southeast Asia?" "IC, need a warm intro to a a VC specializing in healthcare SaaS."
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This isn't just for the usual purposes of asking for introductions; it also helps people play find-the-expert. "Interesting project plan; what's biggest risk?" "Uncertainty re: X." "Did you ask an expert about X?" "But who would I talk to?" "The Intro Concierge, like always."
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A lot of organizational design is "Ahh, what problems we could solve if we had an API that implemented the following interface; we'd consume that everywhere" and realizing that people can expose an API, too.
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Plus, from a corporate management perspective, wouldn't you *kill* to know who makes most use of this service and where the hotspots are internally for routing? Or even where the intermediate layers are?
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McKinsey et al have an internal systems like this to some degree... The amount of effort taken to ensure sure new BAs don’t abuse it is substantial! I suspect it only truly opens up once you are a certain level.
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This would help. Another thing you could scale is an internal culture of asking questions ^well^. Drives me crazy the amount of bad question asking I see on slack.
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It could also be valuable for such a person to compile the information into a self-serve format
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Heh. DNS for resolving skill sets to humans?
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