In 15 years of riding the Shinkansen multiple times a year, just had the first delay I’ve ever seen: eight minutes, for a train which goes cross country. Train staff is now updating the schedule so that people transferring to local trains at e.g. Nagoya know which to get on.
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I miss this level of service for public transport.
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I only heard a similar apology for the "distress caused" by a 5 min delay on the Paris to Geneva TGV express once. Here they are talking about 8 min - this is absolutely unacceptable!:-)))
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