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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 Dec 31
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      There’s a SaaS company, and in some cases several, for every team a mid-sized software company has on the org chart. There are a *lot* of teams on the org chart.

      5 replies 18 retweets 224 likes
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    2. Patrick McKenzie‏ @patio11 Dec 31
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      “Give me an example.” Politely decline because I hope we’re the SaaS company for the most motivating examples.

      1 reply 1 retweet 23 likes
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    3. Patrick McKenzie‏ @patio11 Dec 31
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      But you can imagine any sort of service which is used pervasively are a company probably needs an owning team. Think of how many things have the punchline “And then output it to PDF.”

      4 replies 1 retweet 47 likes
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      Patrick McKenzie‏ @patio11 Dec 31
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      “A PDF?” Business is sort of like the Oprah show. You get a PDF. YOU get a PDF. *Everyone* gets a PDF. PDFed invoices. PDF receipts. PDF expense reports. PDF sales collateral. PDF archive of legal terms as of November 1st 2016. PDF of the internal API to generate a PDF.

      7:39 PM - 31 Dec 2019
      • 11 Retweets
      • 69 Likes
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      4 replies 11 retweets 69 likes
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        2. Patrick McKenzie‏ @patio11 Dec 31
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          You might think I’m being a cynical engineer here so I have to clarify no, this is anthropologist-who-specializes-in-capitalism. PDFs are *everywhere.* They’re widely considered to be official and are in an interesting sweet spot of “Editable but not very easily.”

          3 replies 8 retweets 81 likes
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        3. Patrick McKenzie‏ @patio11 Dec 31
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          And unlike web pages they have a tendency to not degrade over say a 7-10 year document retention window.

          2 replies 0 retweets 42 likes
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        4. Patrick McKenzie‏ @patio11 Dec 31
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          “What? Persisting a text file isn’t hard.” Businesses don’t generally persist text files, they persist systems which output text files on demand, and those systems have high running costs (mostly people) and *substantial* risk of changing in such a way that the text changes.

          1 reply 4 retweets 65 likes
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        5. End of conversation
        1. 1.3.6.1.5.5.7.3.2‏ @_uxp Dec 31
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          Replying to @patio11

          My previous job’s internal workflow was the intake of documents (90% PDFs, 5% paper, 5% PNGs), conversion into TIFF for normalization, then fancy data processing (OCR, venturing into NLP), then finally delivery to the client, in PDF form. :(

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        1. Daniel HB‏ @DanielHoffmann_ Jan 1
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          Replying to @patio11

          The worst is when you need to sign the PDF document. Print, sign, scan, mail HOW IS THIS EVEN STILL A THING

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        1. Thomas Depierre‏ @Di4naO Jan 2
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          Replying to @patio11

          And CSV. Saying "you can up/down load a CSV" is a magical phrase that open all kind of doors

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