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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 29 Dec 2019
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      A topic which comes up periodically in the running-small-Internet-businesses community: what do you do in terms of contingency planning around a bus factor of one? The brief version of my answer, in an HN comment: https://news.ycombinator.com/item?id=21908638 … Briefer version: term life insurance.

      5 replies 13 retweets 94 likes
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    2. Patrick McKenzie‏ @patio11 29 Dec 2019
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      Term life insurance is inexpensive, extremely easy to procure (relative to a full business succession plan), and handily protects the people who have the most to lose and the worst ability to independently plan for it if you were to pass away suddenly, which is your heirs.

      1 reply 0 retweets 10 likes
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    3. Patrick McKenzie‏ @patio11 29 Dec 2019
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      The worst case scenario for e.g. customers is (for typical values of the types of businesses run by solo operators) inconvenience which they're set up to absorb and which they already have ability to mitigate the risk, in the ordinary course.

      1 reply 0 retweets 6 likes
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    4. Patrick McKenzie‏ @patio11 29 Dec 2019
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      (e.g. If you suddenly stop answering your emails and the customers can't figure out why service on your SaaS product is degrading they have a really simple option which is already priced into everyone's expectations and which requires no advance negotiation: call up their bank.)

      1 reply 0 retweets 7 likes
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      Patrick McKenzie‏ @patio11 29 Dec 2019
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      "But what if they had critical data on your system and/or their business processes were totally dependent on it." Then they were paying you enough money to have you have a formal Business Continuity Plan which was annexed to the bespoke contract you negotiated, right.

      2:05 PM - 29 Dec 2019
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      • im only 5'3 blobby tables John-Mark Gurney 🗑️🔥 Phil Freo John Lee Joyce H Matt "MSG superfan" Olson Alex Elliott
      1 reply 0 retweets 18 likes
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        2. Patrick McKenzie‏ @patio11 29 Dec 2019
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          Many more customers, typically of the B2C variety, perceive that they are somehow owed that Business Continuity Plan than have specifically negotiated and paid for it, and some of them are going to discover that they did not have it to their inevitable displeasure.

          2 replies 1 retweet 13 likes
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        3. Patrick McKenzie‏ @patio11 29 Dec 2019
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          There are solo-operated businesses which totally justify having one of those, by the way, but they’re non-trivial artifacts which (if you’re doing them right) are combination business, technical, and estate planning exercises.

          1 reply 0 retweets 7 likes
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        4. Patrick McKenzie‏ @patio11 29 Dec 2019
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          Professional labor costs what it costs. Term life insurance is, in most cases, a cheap, adequate substitute.

          1 reply 0 retweets 11 likes
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        5. Patrick McKenzie‏ @patio11 29 Dec 2019
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          Sidenote: interesting how the widespread availability of a B2C financial product solves a very real, very acute need for a relatively narrow class of extremely specialized professional/business owner at 5% or less of the cost of a bespoke solution.

          2 replies 0 retweets 16 likes
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        6. End of conversation

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