If you think this is }^}+]^ing bonkers fifty years into the widespread use of credit cards and would like to perform an in-flight upgrade of (a fraction of) the global economy, https://stripe.com/jobs https://twitter.com/harisenbon79/status/1206396575452319744 …
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Credit cards are still extremely important infrastructure, and I’m extremely glad the world has them, but they’ve tolerated pre-computer levels of operational errors for far, far too long.
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A question I periodically find interesting: “What’s your best estimate of how many people in the world are working on X?” For authorization rates, I think it is less than a thousand, total. Credit cards process trillions with a T dollars every year.
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One of the interesting lessons of working at an infrastructure company is the tension between centralized and decentralized infrastructure. You might think e.g. “Ahh big federated network minimizes SPOF.”
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But plausibly a big federated network has 10k+ nodes which each see a problem costing them $1M a year and independently decide “Well that’s not worth putting an engineering team on.”
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100%, check mate.
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I've seen major consumer ISP-scale numbers from back when I was writing payment processing systems and... yeah. Even with the mitigations we added around pre-auths and flat-out rejecting stored-value cards.
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I've had online credit card transactions fail twice with overseas purchases. Both times my browser was redirected erroneously to a server owned by a particular company that sells "3-D secure" transaction software to banks.
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When the person telling you that it isn't their fault that your transaction failed is a managing software engineer that you were able to reach by a call to a publicly available phone number which was immediately answered by a human you have to admit that maybe they have a point.
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here, use our public data: https://data.spreedly.com/ currently 86.5% success rate across all transaction types
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I see your credit card errors and raise you customers putting in their own email address wrong. A good 1/3rd of our support requests are folks who are calling us a scam because they haven’t received any communication about their order and it turns out their email address is wrong
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