Part of the art and science of customer support is understanding how you can lose money on *every* transaction that customer support gets involved with and still have things work out for you at scale... contingent on *very* successful execution both inside and outside of CS.https://twitter.com/bznotes/status/1202362389917847559 …
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What is this loops thing. Sound intriguing
Though I actually think the feedback loop is the main underweighted one in customer serviceThanks. Twitter will use this to make your timeline better. UndoUndo
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50% expected value - given this is the 1st time I've particpated this way, so I'm 0/1 or 1/1. Over long term closer to 0% bc professionals know their expertise. I know the deeper you go in a field the more you realize just how much you don't know -> so my hot-take is useless
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Oh I’m always down for someone else bringing up loops:)
End of conversation
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