Absolutely agreed, and a large part of the societal value add is concentrating the process at 1 firm not 1,000 and making it possible to staff the process with the world’s experts in it.https://twitter.com/pzakin/status/1200890919307956226 …
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(The SaaS company need not be or hire the world’s experts on day one. By day 1,000 they’re going to be the experts, pretty much by construction. They’ll have had more at-bats than virtually anyone else, and their business uniquely indexes on that topic.)
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most SaaS companies: founded by engineers who figure that someday if they're successful we'll have a PhD intern in to work on a project or two (the potential is there, though! I mostly agree with you)
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The company I just left is a good example of this sort of concentration. The inflow of data + the expertise advising the data abstraction = very scalable value add to all customers
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And yet the best corporate travel experience ever be had in my career was when the company had one admin assistant & a spreadsheet handle travel....
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