Absolutely agreed, and a large part of the societal value add is concentrating the process at 1 firm not 1,000 and making it possible to staff the process with the world’s experts in it.https://twitter.com/pzakin/status/1200890919307956226 …
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“It’s a travel agency. You invented a travel agency.” What’s your estimate for number of PhDs employed by a single travel agency? How about by all combined? I think the SaaS company probably wins handily.
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(The SaaS company need not be or hire the world’s experts on day one. By day 1,000 they’re going to be the experts, pretty much by construction. They’ll have had more at-bats than virtually anyone else, and their business uniquely indexes on that topic.)
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My very first "put foot down" moment when I joined
@honeycombio was getting us to adopt@TripActions. There was just no way I was going to carry my travel load without back-office support... -
And honestly, I like it *far* better than the Concur and CWT combo we had at Google. Far snappier UI, far better customer support... and we get all of it despite only probably spending $50k a year on travel in 2019, a budget so low CWT would laugh us out of the room.
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