Absolutely agreed, and a large part of the societal value add is concentrating the process at 1 firm not 1,000 and making it possible to staff the process with the world’s experts in it.https://twitter.com/pzakin/status/1200890919307956226 …
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The SaaS company billing that insurance company for a workflow product can have multiple teams of PhDs analyzing seasonal trends, carrier policies, etc, plus a bizdev team throwing more weight around than an account only worth one particularly active frequent flier.
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“It’s a travel agency. You invented a travel agency.” What’s your estimate for number of PhDs employed by a single travel agency? How about by all combined? I think the SaaS company probably wins handily.
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(The SaaS company need not be or hire the world’s experts on day one. By day 1,000 they’re going to be the experts, pretty much by construction. They’ll have had more at-bats than virtually anyone else, and their business uniquely indexes on that topic.)
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