The single largest factor in collecting invoices occurs at the client qualification stage, by aggressively down selecting prospects to the subset who are not bozos. This is a thing people often don’t appreciate until collections are actually happening.https://twitter.com/jburrrg/status/1195167942381461504 …
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“Wait why couldn’t they do that?” For example, because you are routed to a sub department of AP which deals with small vendors which does not possess the ability to make asset-affecting balance sheet transactions. (Pre-paying for services increments an asset.)
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“I mean maybe somebody could do it? But it sure isn’t me. Not sure who it would be. Maybe the group that deals with Amazon. Anyhow your princess is in another castle; ticket closed.”
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I've had that conversation, with the University of Arizona. IIRC, "We bought a tax system to cope with everybody in the world except people with Canadian Permanent Residency as their determining tax status", which is what I was at the time. Took a year to sort out.
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(The details of that are wrong - it was a long time ago - but the gist is about right. I have a horrid feeling reality was quite a bit weirder.)
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