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In addition to assisting remote workers, a commitment to a written culture helps quickly moving organizations by making sure that people execute on decisions made even if they were not yet hired when the decision was made.
I feel like we should start any meeting of importance with "Look around the room. Think of what the room is going to look like in twelve months. Half of those faces are not yet here with us. The notes *are for them*; let's make sure they are good."
The alternative to this is that you pass everything through either a) oral lore or b) you build all decisions into the structure of your organization. There are substantial disadvantages to these approaches, particularly for knowledge workers.
And btw “chat” isn’t writing. Asking someone to read back over years of transcripts is madness. Long form, clearly titled, obviously organized writing is “writing”.
Yep. Both because we have a records retention policy and because third parties reading chat logs introduces madness, we mostly treat it like a conversation in IRL: if it’s important something should go in an email/etc to the appropriate lists. (Aspirationally.)
Yes. This is exactly why I wanted to build a GitHub issues type of platform for organisational decision making, for the posterity reason!
Wikis with change history are a good step in that direction.
This (along with internal tooling!) is absolutely @stripe's secret to being able to ramp new folks up so quickly. I've been able to read docs to fill in missing context that would have otherwise required meetings with all sorts of people.
Internal documentation is my favorite thing.
That’s also a commitment to spending real time updating, maintaining, organizing and (let’s not forget) pruning all the written stuff. People often fail to budget enough hours for that part
What do you use internally @ stripe to manage your knowledge base? Just good old email?
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