Me doing routine thing with Japanese financial institution over the phone, 5 minutes in: Operator: "Wait wait wait you sound like the kind of person who is probably computer savvy." Me: "*polite nothings* Operator: "In that case, you could do this on a website."
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Me: "On a website?" Operator: "On a website!" Me: "ON A WEBSITE!" Operator then directs me to the correct portion of the website. Me: "I only see paper forms to fill out manually and send in." Operator: "On a website!" Me: "... OK."
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Frustrations over the technical competence of Japanese financial institutions aside I very much appreciate that the operator said "So do you see the label marked 小規模企業共済等掛金払込証明書再発行申請書?" without assuming that I would not be able to read that label.
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Replying to @patio11
I love these stories. And somehow you have more “doings with financial institutions“ than any other person on the internet
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Weird hobbies, relatively high financial literacy, a living situation that throws a lot of exceptions on both sides of Pacific, keen appreciation for things many would find boring, and now a job which exposes me to even more of it.
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