Me: "On a website?" Operator: "On a website!" Me: "ON A WEBSITE!" Operator then directs me to the correct portion of the website. Me: "I only see paper forms to fill out manually and send in." Operator: "On a website!" Me: "... OK."
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Frustrations over the technical competence of Japanese financial institutions aside I very much appreciate that the operator said "So do you see the label marked 小規模企業共済等掛金払込証明書再発行申請書?" without assuming that I would not be able to read that label.
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