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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 31 Oct 2019
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      A fun UX that’s arrived in only some Japanese taxis, for your edification: Your back-of-seat ad display has a button saying Japan Taxi (name of app) in it. It has a QR code. The app has you register a payment method (during *one* taxi ride); you scan the bar code any time to pay

      3 replies 5 retweets 31 likes
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    2. Patrick McKenzie‏ @patio11 31 Oct 2019
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      This gets you the best part of the Japanese taxi experience (everything) with the best part of the US rideshare experience (no fumbling for a card and waiting for a receipt to print at end of ride).

      2 replies 1 retweet 10 likes
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    3. Patrick McKenzie‏ @patio11 31 Oct 2019
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      “What about credit risk?” Presumably they’ve calculated that a) this is Japan so credit risk is minimal and b) should someone have a transient payment failure in real time they just have you update your payment creds before the next trip ends (or stop facilitating payments).

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    4. Patrick McKenzie‏ @patio11 31 Oct 2019
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      I can’t underemphasize the printed receipt piece: a large portion of habitual cab users are salarymen who are traveling on the company’s yen, and even though a contactless payment takes 200ms a receipt dance takes 30-60s plus.

      2 replies 0 retweets 17 likes
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      Patrick McKenzie‏ @patio11 31 Oct 2019
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      This is a UX that a US city could adopt for its cabs *if* US users could be convinced of the value proposition “I will happily give any cab driver preauthorization to debit my CC for whatever *without telling me in advance* because *of course* you can trust a cab driver.”

      12:43 AM - 31 Oct 2019
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        2. Michele Piccirillo‏ @vacooom 31 Oct 2019
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          Replying to @patio11

          If the QR code changes for each ride, containing identifying bits about it, you would effectively be authorizing just one transaction, so that wouldn't even be a problem: it wouldn't be any worse than paying for your Uber ride – or am I missing something?

          1 reply 0 retweets 0 likes
        3. Patrick McKenzie‏ @patio11 31 Oct 2019
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          Replying to @vacooom

          Reasonable question. Ride sharing apps have the company provide the equivalent of the taxi meter and guarantee fair fares, with CS teams to fight down various forms of abuse. US cab drivers have meters due to regulation but, despite this, have been known to defraud via them.

          0 replies 0 retweets 2 likes
        4. End of conversation
        1. Noah Gibbs‏ @codefolio 31 Oct 2019
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          Replying to @patio11

          Somebody said to me at one point, a wealthy country has trust as a prereq, and the more trust they have, the wealthier they can (overall) be. This is a really good example of that. "Wealth" in this case is about convenience not money, but... It's never *just* convenience.

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        1. Amy "Social Distancing" Hoy‏ @amyhoy 31 Oct 2019
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          Replying to @patio11

          there are several apps like this in the US. i have curb and arro. they also hail (tho i never tried it)

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        2. Rajesh Jayaraman‏ @rajeshj 31 Oct 2019
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          Replying to @patio11

          NYC does something very similar. All yellow/green taxis generate a pairing code and there are multiple apps written to the same protocol - curb, arro etc. the card info is with the app and it send you an sms receipt.

          1 reply 0 retweets 1 like
        3. Rajesh Jayaraman‏ @rajeshj 31 Oct 2019
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          Replying to @rajeshj @patio11

          Each cab advertises a different app. The pair and pay is at very low or no margin for the app I think. But the apps can charge a service fee for app based hailing (like Uber/Lyft)

          0 replies 0 retweets 0 likes
        4. End of conversation
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        2. Benjamin South‏ @bnj 31 Oct 2019
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          Replying to @patio11

          Curb (https://apps.apple.com/us/app/curb-the-taxi-app/id299226386 …) is getting pretty popular in NYC—doesn’t utilize QR codes but good enough

          1 reply 0 retweets 0 likes
        3. Benjamin South‏ @bnj 31 Oct 2019
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          Replying to @bnj @patio11

          Similar UX: screen with app name/code

          1 reply 0 retweets 0 likes
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        1.  🚲 🚎 🥑‏ @crzwdjk 31 Oct 2019
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          Replying to @patio11

          Given that it took Uber to get some cities' taxis to accept cards at all this seems... unlikely.

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        1. Richard‏ @idlety 1 Nov 2019
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          Replying to @patio11

          What do you make of JapanTaxi introducing "pre-regulated pricing"? That seems to have come up in the latest update

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