A fun UX that’s arrived in only some Japanese taxis, for your edification: Your back-of-seat ad display has a button saying Japan Taxi (name of app) in it. It has a QR code. The app has you register a payment method (during *one* taxi ride); you scan the bar code any time to pay
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“What about credit risk?” Presumably they’ve calculated that a) this is Japan so credit risk is minimal and b) should someone have a transient payment failure in real time they just have you update your payment creds before the next trip ends (or stop facilitating payments).
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I can’t underemphasize the printed receipt piece: a large portion of habitual cab users are salarymen who are traveling on the company’s yen, and even though a contactless payment takes 200ms a receipt dance takes 30-60s plus.
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This is a UX that a US city could adopt for its cabs *if* US users could be convinced of the value proposition “I will happily give any cab driver preauthorization to debit my CC for whatever *without telling me in advance* because *of course* you can trust a cab driver.”
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Does that include destination entry on your phone? (Instructing the taxi man how to enter 「東京シティーエアターミナル」on the hiragana keyboard of his GPS was not too hard after using similar keyboards at karaoke boxes, but illiterate people might not fair as well.)
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Don't think they do that yet, but that would be a smart UX...
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