You should expect this threat environment for both yourself and your customers. Wish more banks would do what Stripe does here: “Log into your account and use the ‘auth a support rep’ feature. I will read you some digits, you verify they match, then read your digits to me.”https://twitter.com/DigitalLawyer/status/1181348689756864513 …
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“I can read you enough from fax to convince you I am not making this up but the contents of it suggests that I shouldn’t read any more than I have already. Please get Bob on the line so I can tell him this did not end up where he intended it to end up. I will destroy our copy.”
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Another one: VP of HR comes to my desk and says “Patrick! It said on your job application you speak some Japanese. That true?” “Two semesters, sir.” “That’s two semesters more than anyone else. Great. Here’s a faxed order; we called back and got a Japanese speaker. Go.”
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“That must have been extremely stressful.” Off-the-charts but luckily you learn the words for “order” and “tomorrow” in your first year so if your university taught you polite Japanese and the customer has no questions you know *just barely enough* to handle that phone call ;)
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