Inbox: "How does Stripe maintain a high level of polish?" Some thoughts, in my personal capacity as someone who writes code occasionally and knows a bit of the story but isn't involved in it daily:
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None of this is rocket science, and (in spirit of rigor) none of it is sufficient. We are actively dissatisfied with where quality is at the moment, not in the usual "Oh our standards are high" passive raising-the-bar dissatisfaction but in "Working on this actively" sense.
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If working with very smart and dedicated people who profoundly care about this, up to and including senior leadership, sounds interesting to you, Stripe is hiring.https://stripe.com/jobs
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A big shoutout to customers, too. We often go to ones we're close with and effectively co-create new releases with them: tight feedback loops, thorough mutual understanding of how X should operate in their business, and the mutual understanding that named people are working today
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There's some substantial gnarly technical detail on "How do you expose three people in the world to new behavior of a core service while making sure not to change behavior for the other businesses processing transactions in real time?" and that might be a story for another day.
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End of conversation
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