A tiny thing that makes my life so much easier: We have an internal alias for product quality issues, designed to bring the effort required to report them to epsilon. Instead of having to write a ticket and figure out where to write it, you just send an email and a team triages.
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Yep, for our central support teams, you go leave a quick note on slack, the triage asks any details they need then !ticket to make one.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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