My most recent issue was along the lines of "FYI, if you're using the ruby bindings and give the version number as a date object rather than a string representation of a date, you get an opaque error message. We should just do what the user meant to do."
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(I could see an argument there for raising a type error instead but ideally it would be pretty explicit as to the cause and the action you expected the user to take subsequent to it.)
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Are there difficulties with the quality of reports which come in this way? In the open source world, we get lots of bug reports along the lines of "doesn't work" without enough detail to be meaningful.
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This is one of those opportunities to use the fact that one is in a high-trust environment internally to one's advantage. You could be extremely prescriptive about routing or you can just assume that engineers know that a screenshot of a particular page in the dashboard is enough
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Having a triaging team is an amazing luxury.
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Does epsilon mean zero?
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Mathematically epsilon is as close to zero as possible (but not zero itself).
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Do you get a lot of duplicate reports this way?
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That’s incredible.
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