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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    Patrick McKenzie‏ @patio11 28 Aug 2019
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    Patrick McKenzie Retweeted Christian Genco

    Confident predictions because I’ve seen this movie before: the new customers will _also_ be happier with the product, easier to support, churn at a lower rate, and achieve more success with the product.https://twitter.com/cgenco/status/1166862644709593089 …

    Patrick McKenzie added,

    Christian Genco @cgenco
    Update: I'm now making more revenue from my 64 newest customers than the 742 oldest customers. https://twitter.com/cgenco/status/1141439096386150401 … pic.twitter.com/yoaa9VVdJV
    6:01 PM - 28 Aug 2019
    • 3 Retweets
    • 145 Likes
    • blobby tables Rajat James Tinged Words Sir ███, wary of Leviathan Mihai 🐢 Borche Louis Nicholls Dave Dixx Row Rocka
    4 replies 3 retweets 145 likes
      1. New conversation
      2. Kevin Connolly‏ @wintercarver 28 Aug 2019
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        Replying to @patio11

        Am curious if you have any nuanced commentary around risk of revenue consolidation in smaller customer pool, as related to outcome of price increase. For two identical businesses, one with 10x the customers is generally regarded as “healthier”, all else equal, right?

        2 replies 0 retweets 1 like
      3. Patrick McKenzie‏ @patio11 28 Aug 2019
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        Replying to @wintercarver

        I would agree to that contingent on 1X being below ~10, but this is not really a factor when you're selling software priced at $X00 a year.

        0 replies 0 retweets 3 likes
      4. End of conversation
      1. Kevin Kwok‏ @kevinakwok 28 Aug 2019
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        Replying to @patio11

        Whenever I see something like this. I imagine you doing this Really should deepfake this gif with your facepic.twitter.com/5PB0Vt7Ob0

        0 replies 0 retweets 11 likes
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      1. TFA Shorty‏ @yuckycatbreath 28 Aug 2019
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        Replying to @patio11

        The old customers by definition did not churn, so hard to say that churn is a good metric here

        0 replies 0 retweets 2 likes
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      1. Tyler Weeres‏ @tweeres 28 Aug 2019
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        Replying to @patio11

        How could you tell in this case?

        0 replies 0 retweets 0 likes
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