A Japanese innovation which I expect to see in the US before long: video conferencing kiosks at bank branches for relatively low-volume transactions which, for regulatory or customer-comfort reasons, require a bank officer to meet with the client.
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I shall call it TomodachiDesk
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Going into a physical building to meet a person who isn’t there has to be a brief, transitional form. But, maybe this will be an option for the drive-through.
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