A Japanese innovation which I expect to see in the US before long: video conferencing kiosks at bank branches for relatively low-volume transactions which, for regulatory or customer-comfort reasons, require a bank officer to meet with the client.
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A shadow implication of this is further deskilling of the retail bank branch employee base, since traditionally the people doing this sort of work have to be able to handle the (fairly expansive) set of things that anyone in the neighborhood could want a banker to do.
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The telephone booth services are going to be provided by a computer and call center rep symbiosis, though, and while the system has to know how to handle anything, the call center rep only needs to know how to handle whatever queue they're assigned to.
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End of conversation
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in order of severity?
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I'd love to see the bank officer's face if someone said "c,d, and e, of course"
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