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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    Patrick McKenzie‏ @patio11 23 Jul 2019
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    Reflections on the Superhuman onboarding call: a) I see what the fuss is about regarding the email client. b) Everyone in SaaS is going to steal ^H^H^H^H^H be inspired by this onboarding format. c) It is worth your while to experience the call to get a head start on b).

    12:02 PM - 23 Jul 2019
    • 15 Retweets
    • 215 Likes
    • Jack Yeh Jeffrey Doucet 7баер4 ATripathi Louis-Xavier Matt Mazur particles ✨ Michael Grinich Brendan Weinstein
    9 replies 15 retweets 215 likes
      1. New conversation
      2. Patrick McKenzie‏ @patio11 23 Jul 2019
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        Cannot add sufficient exclamation points; it's nothing you haven't heard of before if you have thought deeply about SaaS onboarding but it's just executed at close to perfection. I have not been so impressed by software since the Twilio demo.

        5 replies 4 retweets 83 likes
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      3. Patrick McKenzie‏ @patio11 23 Jul 2019
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        Also somebody please make a drop-in JS thing for their Ctrl-K behavior because every app with reasonably sophisticated users should have that. (It combines shortcut key discovery and arbitrary command execution; an "awesomebar" one keystroke away anywhere.)

        14 replies 3 retweets 84 likes
        Show this thread
      4. End of conversation
      1. New conversation
      2.  👋 Leonard Bogdonoff‏ @rememberlenny 23 Jul 2019
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        Replying to @patio11

        Any chance you would write up a summary?

        2 replies 0 retweets 1 like
      3. Patrick McKenzie‏ @patio11 23 Jul 2019
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        Replying to @rememberlenny

        I could but I probably won't, partly out of bandwidth and a bit out of professional courtesy.

        0 replies 0 retweets 15 likes
      4. End of conversation
      1. New conversation
      2. Jeff Weinstein‏ @jeff_weinstein 23 Jul 2019
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        Replying to @patio11

        re a) here's my write up from Nov 2017 (this level of software takes serious time)pic.twitter.com/ULEsuqhmTN

        1 reply 3 retweets 72 likes
      3. Vedang Manerikar‏ @vedang 23 Jul 2019
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        Replying to @jeff_weinstein @patio11

        Nice write-up. This is my experience of using Emacs. (And in fact, I use Emacs + Notmuch for email). The problem with Emacs is the learning curve (among other things). So my take-away here is that @Superhuman is winning because of the tremendous focus on on-boarding and training.

        0 replies 0 retweets 3 likes
      4. End of conversation
      1. New conversation
      2. Taylor  🐝 🌊 🌍‏ @mostlyO2 23 Jul 2019
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        Replying to @patio11

        Bear with my ignorance, can anyone fill me in on what ^H^H^H^H ^H means here?

        1 reply 0 retweets 3 likes
      3. Alex Sexton‏ @SlexAxton 23 Jul 2019
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        Replying to @mostlyO2 @patio11

        This is what the backspace character outputs when you’re in a terminal

        0 replies 0 retweets 6 likes
      4. End of conversation
      1. Cristian Graziano‏ @cristiangraz 23 Jul 2019
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        Replying to @patio11

        They are excellent at creating an emotional experience, and they've aligned that strategically with their team's execution speed and controlling the rate of new customers (luxury marketing technique) I broke down the strategy (pinned tweet) if you're interested

        0 replies 0 retweets 8 likes
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      1. Marc‏ @marc_data 23 Jul 2019
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        Replying to @patio11

        This is a new type of high tier compliment I have never seen before.

        0 replies 0 retweets 2 likes
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