Idea: edit the copy in Google Docs, sync changes to production. Instantly. No extra copy-paste-to-template step. That would be some slick SaaS.
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Not the actual problem but you could imagine someone implementing a script for a call center workflow in this, right? So backend tells rep what question to ask, rep asks and clicks button, backend tells rep next step, etc etc, arrive at resolution path.
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Nice.. so I suppose each step in the resolution path is probably a Google Doc?
End of conversation
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