A thing which few people know: if a company with a subscription business model says "Call XXX YYY ZZZZ to cancel", an email to their main customer support address will, in most cases, succeed within ~2 emails if you sound persistent.
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Does in writing imply paper-letter?
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In this case, you already have it in writing (in an email); this is just giving them a compelling reason to escalate.
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I feel like this is a corollary of a general maxim on fighting customer service lines: (politely) threaten to do things that would be way more paperwork than just giving you what you asked for.
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My go to for this is to start the first email with “I am deaf”. Works great.
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What if they don’t reply to the 2nd email?
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Oh with Amex it’s even easier than that - 2 clicks, zero written confirmation needed and boom - I just punished awful/unfair/dark pattern customer service rules with a nice fat chargeback fee
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Can you elaborate on this?
End of conversation
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