If you are dependent on a platform company, you a) want a named account rep at that platform company and b) want the email addresses of people who are not your named account rep. Substantially every platform can do things a lot faster than their formal process can.
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Example of the general pattern: Ron Conway getting the CEO of a large US bank on the phone on Christmas Eve to re-establish credit card processing for a startup. But polite professional letters up the food chain routinely do similar things (slower).https://twitter.com/paulg/status/1133423130477830146?s=20 …
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