Historically one of the value adds of e.g. VCs or being part of a large portfolio like e.g. YC is that someone knows and has social permission to contact someone with decisionmaking authority, but given how the internal Internet works at these companies, anyone on inside ~works.
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"Wait why do you want a named account rep AND informal escalations?" Because in some cases named account reps might not be able to escalate as quickly as informal escalators. "Then why have them?" Because you want a flag on your account ~exempting you from decision-by-cronjob.
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Incidentally, this goes for a lot of businesses which are not technology platforms. If you're getting the run-around from your bank's CS department their office of the president or investor relations probably can get you an answer pretty quickly if motivated to.
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Example of the general pattern: Ron Conway getting the CEO of a large US bank on the phone on Christmas Eve to re-establish credit card processing for a startup. But polite professional letters up the food chain routinely do similar things (slower).https://twitter.com/paulg/status/1133423130477830146?s=20 …
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Good tip. I need an account rep at Stripe. ;-)
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While I accept the realpolitik of “it’s who you know, not what you know” turning up in tech as it exists in medicine, law, showbiz, etc, there is a 1990s cyberpunk alarm bell ringing in the department of proprietary platforms and social privilege that may be worth heeding.

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Exactly, try unlocking your Gmail without knowing a Googler!
Thanks. Twitter will use this to make your timeline better. UndoUndo
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one of the small joys of twitter. Is when you follow two accounts. And see one of them tweet directly at the other to get expedited CS
But you can see, because you follow bothThanks. Twitter will use this to make your timeline better. UndoUndo
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