Like most people running a business on the Internet for the first time, I didn't even know what a chargeback was when I started. (Chargebacks are an event caused by a feature of the credit card system: you can call your bank up about any transaction and say "I didn't do that!")
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I hurt for past you. Did the customer at least pay you for the 6 months after the fact?
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I honestly don't remember if I invoiced them for it or wrote it off to customer goodwill, since they had made an appropriate effort to correct.
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Any chance this will come for non-Checkout users? We just switched to an Elements integration rather than reimplement the new Checkout...
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Yep; we're testing it first with Checkout (where we can dynamically alter the flow at will for customers who are on the edge of being possibly fraudy), but if it works well we definitely want this to be usable across as many integrations as possible.
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A flat 40 basis points seems strange. Wouldn't it make more sense to price this on an actuarial basis (past history of company and industry)? Tarsnap's chargeback rate so far is 0.02% of transactions (and 0.01% of dollar volume).
Thanks. Twitter will use this to make your timeline better. UndoUndo
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So does Stripe pursue disputes then, even without any documentation from the account holder? Or do you just eat all the lost payment?
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Imagine they're gonna eat all the lost payment and make 2x+ on the 40 points extra.
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