We launched Chargeback Protection ( https://stripe.com/radar/chargeback-protection … ) earlier today. I'm super excited about this because I would probably have been a user back when I was running my SaaS business. Story time:
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Among the most fun mails you get when running a small Internet business is the "You've got money!" email and the absolute least fun is a chargeback out of the blue.
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And it would be bad enough if it were just losing the sale and the chargeback fee, but you get to go through multiple stages of will they / won't they before losing the chargeback, tying up founder cycles utterly pointlessly.
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Thus Chargeback Protection. Pay Stripe 40 basis points. Never think about this again. The end.
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Maybe a silly question, but can you just re-bill them for the total amount and skip the dispute process once you and the customer are on board?
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Not a silly question. After a customer kicks it off, the dispute process runs at the speed of their bank's processes and the card network rules. In this example, they couldn't stop it even though they wanted to. There are ways to bill them after dust settles; not sure I did.
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So you had a multi-page document saying they were happy, and you STILL lost?
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Yep! It's totally up to the discretion / processes of the issuing bank.
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